Reader feedback, error reports, pitch submissions and corrections. The desk reads every message and replies where it adds value.
Email. Send a message to [email protected]. This is the recommended channel for editorial feedback, error reports and pitch submissions.
Postal address. For formal correspondence, the desk’s postal address is published in the About page. Use postal mail for legal notices and formal corrections only.
App customer care. For app issues, KYC, withdrawals, bonus disputes, and account closure, use the in-app Customer Care channel. The desk does not handle app issues through the email channel.
The desk aims to respond to every email within 7 business days. Pitch submissions take longer — up to 14 business days — because the desk reads every pitch and considers it carefully.
If your message is time-sensitive (an error that affects the reader’s decision, a question about the bonus terms that expires today), say so in the subject line and the desk will prioritise.
Email. Include the URL and the proposed correction. The desk responds within 7 business days.
Email a one-paragraph summary to [email protected]. The desk reads every pitch and replies within 14 business days.
Use the in-app Customer Care channel. The desk does not handle app issues through email.
No. The desk does not publish paid content and does not accept guest-post pitches.
The desk’s postal address is published on the About page. Use postal mail for legal notices and formal corrections only.
Feedback, errors, pitches. The desk replies where it adds value.