Wallet and KYC, in plain English.
A practical note on the Jeeto11 wallet: deposits, withdrawals, the UPI and bank-transfer timelines, and the KYC documents you need on hand before your first withdrawal.
A practical note on the Jeeto11 wallet: deposits, withdrawals, the UPI and bank-transfer timelines, and the KYC documents you need on hand before your first withdrawal.
Deposits are processed through UPI, debit card, net banking and selected wallets. The deposit is credited to the wallet instantly on a successful payment.
The minimum deposit is published on the wallet screen. The maximum deposit is governed by the KYC cycle; verified users can deposit up to the published per-transaction limit.
If a deposit fails, the most common causes are bank-side declines (insufficient balance, daily limit, network issue) or carrier-side declines (UPI handle inactive). The funds are returned to the source account within 24 hours of the failed transaction.
Withdrawals are processed through UPI and bank transfer. The UPI flow settles inside five minutes during bank hours; the bank-transfer flow settles inside one to two working days after the first KYC cycle.
The minimum withdrawal is published on the wallet screen. The maximum withdrawal is governed by the per-transaction limit and the daily limit, both published in the app.
Bonus funds can be withdrawn once the turnover conditions are met. The turnover multiple and the deadline are published on the bonus terms screen at the time of the claim.
The KYC cycle requires the following documents:
Submission is in-app: open Settings → KYC, and follow the upload flow. The cycle takes up to 24 hours after submission. Approved KYC is stored in line with the published retention policy.
If a document is rejected, the rejection reason is published in the KYC screen. The most common reasons are PAN-Aadhaar name mismatch, expired document, or poor image quality. Re-submit with the corrected document.
| Action | SLA | Notes |
|---|---|---|
| UPI deposit | Instant | Bank-side decline possible |
| Card / net-banking deposit | Instant | Bank-side decline possible |
| UPI withdrawal | Inside 5 minutes during bank hours | After KYC |
| Bank-transfer withdrawal | 1-2 working days | After KYC |
| KYC first cycle | Up to 24 hours | After document submission |
| KYC re-submission | Up to 12 hours | After corrected document |
| Bonus turnover review | Instant on completion | System-checked |
Inside five minutes during bank hours. The first withdrawal after KYC may take longer because the bank-side account verification runs in parallel.
The most common cause is a bank-side decline: insufficient balance, daily limit exceeded, or network issue. The funds are returned within 24 hours.
The in-app rejection reason explains the cause. The most common reasons are PAN-Aadhaar name mismatch, expired document, or poor image quality. Re-submit with the corrected document.
Yes, once the turnover conditions are met. The turnover multiple and the deadline are published on the bonus terms screen.
The wallet is settled before closure. Any unused cash balance is withdrawn to the source bank account; any unused bonus balance is forfeited.
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